Return Policy

Refund Policy

Last Updated: 12-14-2023

Thank you for choosing Remy Lu. We strive to provide high-quality jewelry and exceptional customer service. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refund

• We accept refund requests within 30 days from the date of purchase.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Refundable Items

• Customized or personalized items.
• Items purchased on sale or during promotional events.

How to Request a Refund

To initiate a refund, please follow these steps:

• Contact our customer service at info@remylu.com within the refund period.
• Provide your order number and a detailed explanation of the reason for the refund (please attach a photo if applicable as well)

Refund Process

• Once your refund request is approved, we will provide you with instructions on how to return the item.
• Please ship the item back to us in its original packaging.
• Upon receiving the returned item, we will inspect it and notify you of the status of your refund.

Refund Timeframe

• Refunds will be processed within 10 business days after receiving the returned item.
• The time it takes for the refund to reflect in your account may vary based on your payment method.

Shipping Costs

• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@remylu.com with photos of the item. We will arrange for a replacement or a refund.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Information

If you have any questions about our refund policy, please contact us at info@remylu.com

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