Shipping Policy
Shipping Policy
Last Updated: 12-14-2023
Processing Time
Orders are typically processed and shipped within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional events.
Shipping Methods
We currently offer the following shipping methods for domestic orders:
- Standard Shipping: Estimated delivery within 5-7 business days
- Expedited Shipping: Estimated delivery within 2-3 business days
Shipping Rates
Shipping rates are calculated based on the total weight of your order and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.
Free Shipping
Enjoy free standard shipping on orders over $50. Free shipping is automatically applied at checkout.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
Shipping Restrictions
We currently only ship within the United States.
Lost or Stolen Packages
In the rare event that your package is lost or stolen, please contact our customer service at info@remylu.com. We will work with the shipping carrier to locate your package or provide a suitable resolution.
Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
International Shipping
At this time, we only ship domestically within the United States. We do not offer international shipping.
Returns Due to Incorrect Address
If a package is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment. Please double-check your shipping information before completing your purchase.
Contact Information
If you have any questions about our shipping policy, please contact us at info@remylu.com
Thank you for choosing Remy Lu Resin <3